Carriage Pricing Guide

Coronavirus and Deliveries

We are open for online sales with skeleton staff levels but our shop/trade counter is closed until further notice. (For necessary/urgent requirements local trade customers and NHS should contact us in the usual way before visiting)

Many, but not all, manufacturers and suppliers have temporarily closed down and consequently our stock levels are affected. If we do not advise any problems, your order will be dispatched as normal and there is no need to contact us. If you have an urgent requirement you may wish to contact us to check stock/availability first and we will respond ASAP. We will in any case check all orders and advise any supply issues, and may also be able to suggest alternatives. We do not charge online payments until dispatch should it become necessary to cancel your order.

Carriers are in the main working normally but companies must ensure they are open to accept goods when we dispatch else, they may be returned. Follow your advised parcel tracking when we dispatch. We currently use Royal Mail Tracked and Parcelforce.

Our primary concern is the safety of our staff. We are therefore following and exceeding government recommendations with extreme social distancing and sanitation in our spacious premises.

UK Mainland (non remote)

Over £55 > FREE
£0 - £25* > £4.98 (inc VAT)
£25 - £55 > £5.99 (inc VAT)

UK Remote and Offshore
Over £75 > FREE
£0 - £25* > £4.98 (inc VAT)
£25 - £75 > £8.99 (inc VAT)

Remote Post Code Ranges:

BT, GY, HS1-9, IM, IV1-3, IV10-28, IV30-56, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE1-3

* Product exceptions apply to this band. Where an order in the £0 - £25 band contains an exceptionally large or heavy item, or an item prohibited by Royal Mail Tracked services, the carriage will be upgraded to the £25 plus band and a courier will be used (free carriage bands will still be honoured). Where this applies the carriage cost will be confirmed at the checkout. Typical examples would include door thresholds, letter cages, flammable liquids etc.

UK MAINLAND (excluding remote areas)

Any free delivery offers advertised on our site will be confirmed during checkout and may vary from time to time. Where delivery is chargeable there will be a £4.98 or £5.99 carriage charge which will be confirmed on screen before your order is processed. We aim to offer weekday overnight delivery on orders placed before 12:00 noon, but please allow 3 working days. If your order is particularly urgent please contact us first to discuss availability and delivery options. Where delivery is not available on a particular item within this time frame you will be informed, and an alternative estimated time for delivery will be advised. We will assume any advised delivery time is acceptable unless we hear from you, but may ask you to confirm your acceptance of this in the case of long delays or specially manufactured items. To offer maximum convenience for our UK home and business customers we use either Royal Mail services or alternatively a home/business delivery courier service. Our couriers will normally provide notifications and a delivery window by email or text message. Where a delivery notification is provided you will be able to email or text the courier to change the delivery if necessary as advised in the notification.

Where premium delivery services are requested at extra cost, it is the customer’s responsibility to be available to receive the parcel as agreed or redelivery charges will apply. The extra cost for these services will not be refunded should an order be subsequently cancelled for any reason.

UK OFFSHORE and REMOTE AREAS (including Scottish Highlands, IOM and Northern Ireland)

Free delivery offers advertised on our site will be confirmed during checkout and may vary from time to time. Where delivery is chargeable there will be a £4.98 or £8.99 carriage charge. Delivery to Scottish Highlands, Isle of Man, Northern Ireland and Scottish Isles can take up to 3 working days from dispatch.

Overseas

Orders from overseas are welcome and the cost to most European destinations will be confirmed on screen as you place your order. Where an on screen price is not possible for worldwide destinations or the consignment is exceptionally heavy or long, delivery charges will be advised by email for your approval before an order is processed. Products delivered outside the EEC may be subject to import duties and taxes levied in the destination country. You will be responsible for payment of any such import duties and taxes of which we have no control and cannot predict their amount. Local customs offices will generally advise on this.

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